FAQ

Each order is  prepared and dispatched from France within 4 business days, entrusted to the services of La Poste.

Two shipping options are available:

• Untracked Mail – a more economical option for lighter parcels.
• Tracked Mail – includes tracking information, sent to you as soon as your parcel begins its journey.

Estimated delivery times:

• France – 2 to 5 business days after dispatch
• Europe – 5 to 10 business days after dispatch
• Worldwide – 7 to 15 business days after dispatch

Please note: postal journeys can sometimes take a little longer than expected — especially across oceans and borders. But as these treasures have often waited patiently for decades in a quiet attic, a short delay in their voyage to you is perhaps just part of their story.

Every item is packaged with care, ensuring its vintage charm is preserved from our door to yours. 

Returns are accepted only if the item does not match its description or has been damaged in transit. If this should occur, please contact us within 7 days of delivery. We will gladly arrange an appropriate solution.

For all other cases, returns are possible, with return shipping costs covered by the buyer. That said, in all our years of sharing these treasures, we’ve yet to see one come back — perhaps because each piece feels like it’s finally found its rightful home.

In our boutique, every transaction is treated with the same care as the treasures we offer. We accept an array of secure and trusted payment methods:

• Credit & Debit Cards — Visa, Mastercard, American Express
• PayPal — for those who prefer a familiar purse
• Shop Pay — our swift express checkout for faster orders
• Apple Pay — available on compatible devices and browsers

Every payment is processed exclusively by Shopify, the renowned and secure platform we use. We never see, store, or handle your payment details — they remain known only to Shopify, safeguarded with advanced encryption, much like a sealed letter opened only by its rightful recipient.

In most cases, parcels travel smoothly through customs, as orders are typically of modest value and consist of vintage paper items.

Depending on the destination, import duties may apply above certain thresholds set by local authorities. These thresholds can vary over time and according to the nature of the items being shipped.

Within the European Union, no customs duties apply to shipments between member countries.

In addition, cultural and historical paper documents — such as dated postcards, letters, and archival materials — are often treated under specific categories that may benefit from reduced or exempt import duties, depending on local regulations.

Customs decisions are always made by the destination country’s authorities. For complete peace of mind, we recommend checking with your local customs office if you have specific questions before your order begins its journey.

Tax notice regarding marketplace purchases:

Marketplaces such as Etsy may automatically collect local taxes depending on your country of residence. When purchasing directly from our independent store, taxes are applied only when legally required, in accordance with French and European regulations. This may result in a different total compared to marketplace purchases, depending on your location.

For your comfort and safety, our store welcomes you with password-free login — the method recommended by Shopify, the trusted platform upon which our boutique rests.

When you wish to revisit your account:

1. Click the “Log In” link at the top of our site.
2. Enter your email address.
3. A secure magic link will arrive in your inbox.
4. Click it, and step straight into your account — no password, no fuss.

This approach is not only effortless, it is considered by Shopify as one of the safest ways to protect your personal space.